1. Overview
This policy applies to all service engagements with Atharv Kotekar. By making a payment, you agree to this policy.
2. Cancellation by the Client
- Before work begins: Full refund of any advance paid, less payment gateway transaction fees.
- Within 48 hours of payment: Full refund processed within 5–7 business days if no deliverables have been provided.
- After work has commenced: Billing for completed work on a pro-rated basis; any overpayment refunded within 5–7 business days.
- After final delivery and acceptance: No refund available.
3. Non-Refundable Advance
The initial project advance (typically 30%–50%) is non-refundable once work has commenced, compensating for allocated time, research, and resource scheduling.
4. Cancellation by the Service Provider
In the event the Service Provider must cancel, a full refund of all payments made for unrendered work will be issued within 5–7 business days.
5. Refund Process
- Submit refund requests in writing to hello@atharvkotekar.com with project name and payment reference.
- Eligible refunds processed within 5–7 business days of approval.
- Refunds credited to the original payment method.
- Payment gateway transaction charges are non-refundable.
6. Disputes
For circumstances not explicitly covered, please contact hello@atharvkotekar.com. All disputes will be handled fairly and in good faith.